Domain Settings

Domain Settings is where a Network Admin connects hostnames to OffZio. There are two different kinds of domains. Mixing them up is the most common setup mistake.

1. Tracking domains — Used in campaign tracking links, postbacks, and click redirects. Publishers click these URLs.
2. Interface domains — Hostnames for the admin and partner dashboards. Staff and partners type these URLs to sign in.

Note: Example hostnames in this article (such as cpalovers.offclicker.com or tr.cpalovers.com) are illustrations only. Always copy the Name, Target, and TXT value from your live Domains page. Do not type sample records from this help article into your registrar.

Tracking vs Interface — which one do you need?

1. Add a tracking domain when you want branded click links (for example track.yourdomain.com) instead of the system tracking host. Useful if a system tracking domain is blocked, or you want links that match your brand.
2. Add an interface domain when you want a branded dashboard URL (for example app.yourdomain.com) instead of the system application host.

Note: A tracking domain does not become your login URL. An interface domain does not become your click URL. They use different CNAME targets. See DNS below.

Who can manage domains

Only a Network Admin should add, refresh, default, or delete domains. Publishers and advertisers cannot open this page.

Confirm your role on the sidebar profile card if you are unsure. It should show a name and role such as OffZio Admin · Network Admin.

How to open Domain Settings

1. Sign in as a Network Admin.
2. In the left sidebar, click Settings.
3. Under Network Settings, click Domains.

The page has two sections: Tracking Domains and Interface Domains.

Badges

1. DEFAULT — This hostname is currently the primary / active domain for that type (tracking or interface).
2. SYSTEM — Provisioned by the platform. Do not delete it. Keep it as a backup even after you add a custom domain.
3. SSL — The certificate is ready. Safe to use and to set as default.
4. PENDING — Waiting for DNS at your registrar.
5. SSL INITIALIZING — DNS is still propagating or the certificate is being issued. Wait, then click Refresh.

Tip: Set a custom domain as default only after it shows SSL (ready), not while it is PENDING or SSL INITIALIZING.

Tracking Domains

The UI states: Domains used for campaign tracking links, postbacks, and click redirects. You can add as many custom tracking domains as you need.

The Active Tracking Domain card shows the current tracking host and a sample Click URL:

https://[domain]/click?cid=CAMPAIGN_ID&pid=PUBLISHER_ID

Use the copy control to copy that pattern. Replace campaign and publisher ids when you build a real link — or let OffZio generate links from the campaign.

System (master) tracking domain

The platform provides a master tracking domain (illustration: cpalovers.offclicker.com) labeled Master Tracking Domain, often with DEFAULT, SYSTEM, and SSL. Copy is available. Delete is typically disabled on the system domain — leave it in place as a fallback.

Why add a custom tracking domain

1. Branded click links that match your network (for example track.yourdomain.com).
2. A spare hostname if a system tracking domain is blocked or filtered.
3. As many custom tracking domains as you need; only one is default at a time.

Add a custom tracking domain

The form says: Add your own domain for tracking links (e.g. track.yourdomain.com). You can add as many as you need. Placeholder: track.yourdomain.com. Use Add or Cancel, or the footer control + Add Custom Tracking Domain.

After you add a hostname, OffZio shows DNS records to configure at your registrar. The notice reads: After adding, you will receive DNS records to configure at your domain registrar. SSL certificates are automatically provisioned once DNS is verified.

A new custom host may show PENDING and SSL INITIALIZING (illustration: test.cpalovers.com). Actions can include Edit, Refresh, Set as Default, and Delete.

Tracking DNS — Step 1, add CNAME

1. Type: CNAME
2. Name: your tracking hostname (for example test.cpalovers.com or track.yourdomain.com)
3. Target: track.offclicker.com

If you cannot add a CNAME, use TXT hostname verification instead:

1. Type: TXT
2. Name: _cf-custom-hostname.[your-hostname]
3. Value: the unique verification string shown on your Domains screen — never a sample string from this article

Interface Domains

The UI states: Hostnames for the admin and partner dashboards. The system domain is provisioned by the platform and cannot be deleted — add your own domain and optionally set it as default to use it as the main URL. You can add more hostnames (e.g. staging); only one is primary at a time.

The Active Interface Domain card may show Use network default and a copy control.

System application domain

The platform provides an application domain (illustration: cpalovers.offzio.com) labeled Application Domain, with SYSTEM and SSL. It cannot be deleted. You can set it as default with the star control if you need to fall back to the system login URL.

Why add a custom interface domain

1. A branded dashboard URL (for example app.yourdomain.com) for admins, advertisers, and publishers.
2. Extra hostnames such as staging. Only one interface domain is primary at a time.

Add a custom interface domain

The form says: Add your own domain for the dashboard (e.g. app.yourdomain.com). It becomes the primary URL once DNS is verified. Placeholder: app.yourdomain.com. Use + Add Custom Interface Domain.

A custom host may show DEFAULT, PENDING, and SSL INITIALIZING (illustration: tr.cpalovers.com) until DNS and SSL finish.

Interface DNS — CNAME

1. Type: CNAME
2. Name: your dashboard hostname (illustration: tr.cpalovers.com)
3. Target: app.offzio.com

TXT alternative if CNAME cannot be added:

1. Type: TXT
2. Name: _cf-custom-hostname.tr.cpalovers.com (use your hostname after _cf-custom-hostname.)
3. Value: the unique string from your live screen

Note: Tracking CNAME target is track.offclicker.com. Interface CNAME target is app.offzio.com. Pointing a dashboard host at the tracking target (or the reverse) will stay PENDING.

Step-by-step: add a tracking domain

1. Open Settings → Network Settings → Domains.
2. Under Tracking Domains, click + Add Custom Tracking Domain.
3. Enter a subdomain you control, such as track.yourdomain.com. Click Add.
4. At your registrar, create the CNAME exactly as shown. Target must be track.offclicker.com (or use the TXT method if you cannot CNAME).
5. Wait for DNS to propagate. Return to OffZio and click Refresh.
6. Wait until SSL is ready (not SSL INITIALIZING).
7. Optionally click Set as Default so new click links use this host.
8. Keep the SYSTEM master tracking domain. Do not try to delete it.

Step-by-step: add an interface domain

1. Open Settings → Network Settings → Domains.
2. Under Interface Domains, click + Add Custom Interface Domain.
3. Enter a subdomain you control, such as app.yourdomain.com.
4. At your registrar, create the CNAME exactly as shown. Target must be app.offzio.com (or use the TXT method shown on that card).
5. Click Refresh after DNS is saved.
6. Wait for SSL.
7. Set it as default (star / Set as Default) only when you want it to be the main dashboard URL.
8. Leave the SYSTEM application domain in place as a backup login host.

Common issues

1. DNS not propagated yet — PENDING or SSL INITIALIZING can last from a few minutes to many hours. Refresh later; do not delete and re-add immediately.
2. Wrong CNAME target — Tracking must point at track.offclicker.com. Interface must point at app.offzio.com. These are not interchangeable.
3. Apex / root domain — Many registrars cannot CNAME the bare domain (yourdomain.com). Use a subdomain such as track. or app.
4. Pending forever — Name does not match the host you added, TXT value was copied from a screenshot instead of the live page, or the record is still a wrong A record. Compare every character to the OffZio card, then Refresh.
5. Cannot delete a domain — SYSTEM domains cannot be deleted. That is expected.

Best practices

1. Use subdomains: track.yourdomain.com for clicks, app.yourdomain.com for the dashboard.
2. Copy Name, Target, and TXT value from the live page — never from this article’s examples.
3. Keep the SYSTEM tracking domain and SYSTEM interface domain as backups.
4. Set as default only after the SSL badge is ready.
5. After you change the default tracking domain, generate a fresh click link and test it before you send it to publishers.
6. After you change the default interface domain, bookmark the new URL and confirm Login as Publisher still works.